General conditions of sale

General conditions of sale

 

Article 1 – Definitions

These General Conditions of Sale (hereinafter referred to as the “GTC”) are proposed by the company Stylevoiture, under the number (33 7 56 92 63 10) and whose registered office is at 7200 5th Ave Chertsey J0K 3K0 (hereinafter “Style carture”).»).

The following will be referred to:

“Site”: the site “https://stylevoiture.com” and all its pages, the exclusive property of the Company.

“Products” or “Services” means all products (materials) and services (services) that can be purchased or to which it is possible to subscribe to on the Site.

“Seller”: Stylevoiture, legal or natural person, offering its Products or Services on the Site.

“Customer” means the user, whether private or professional, who makes a purchase of Product(s) or Service(s) on the Site.

“Consumer”, in accordance with the definition of the preliminary article of the Consumer Code: “any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, craft or professional activity

The Internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to read these GTCs carefully, to print them and/or to the

save on a durable medium, before ordering the site.

The Client acknowledges having read the GTC and accepts them in full.

Article 2 – Application of the GTC and purpose of the Site

The Seller reserves the right to modify the GTC at any time by publishing a new version of the latter on the Site.

The GTCs applicable to the Customer are those in force on the day of his order on the Site.

Legal information concerning the host and publisher of the Site, the collection and processing of personal data and the conditions of use of the Site are provided in the general conditions of use, the legal notices and the data charter of this Site.

This Site offers the online sale of cosmetic wax hair-removing products as well as accessories.

The Site is freely accessible to any Client. The acquisition of a Product or a Service presupposes the acceptance by the Customer of all these GTCs, which acknowledges by the same fact that they have become fully aware of them. This acceptance may consist, for example, for the Customer, in ticking the box corresponding to the acceptance sentence of these GTCs, including, for example, the words “I acknowledge having read and accepted all the general conditions of the Site”. The act of ticking this box shall be deemed to have the same value as a handwritten signature by the Client.

Acceptance of these GTCs presupposes on the part of Clients that they have the legal capacity necessary for this. If the Client is a minor or does not have this legal capacity, he declares that he has the authorization of a guardian, a curator or his legal representative.

The Customer acknowledges the value of proof of the Seller’s automatic registration systems and, except for the Client’s proof to the contrary, refrain from contesting them in the event of a dispute.

Any Order of Products implies the unreserved acceptance by the Customer and its full adherence to these General Conditions of Sale which take precedence over any other document: catalogues, advertisements, notices, unless the Company expressly and prior derogating agreement.

Article 3 – Customer service

The customer service of this Site is accessible by e-mail at the following address:  “contact-stylevoiture.com” by form or by post to the address indicated in the legal notices. The Customer must indicate in the e-mail his first name, surname, the subject of his request and the number of his Order.

For any professional request (partnership, media, contract proposal), the Company can only be contacted by e-mail to contact-stylevoiture.com.

Article 4 – Method of underwriting orders and description of the procurement process

The Products and Services offered are those contained in the catalogue published on the Site. Each product shall be accompanied by a description drawn up by the Seller on the basis of the descriptions provided by the supplier.

The photos on the Site are non-contractual and may vary significantly from the models photographed. These variations are due to the setting parameters of the different screens and cameras, the lighting of the products, the angle of the shot, etc.

The following defines “Cart” as “Cart” the intangible object containing all the Products or Services selected by the Customer of the Site for the purpose of a purchase by having clicked on these elements. In order to place an order, the Customer chooses the Product(s) he wishes to order by adding them to his “Cart” whose content may be modified at any time.

1. The Customer passes the Order via the Site: the Customer records and validates the Order on the Site.
2. To place an Order on the Site, the Customer freely selects one or more Products from the catalog of the Site, by clicking on the “Add to Basket” button. On the “Cart” page, the Customer has the possibility to check the details of his Order and to correct any errors, before confirming it.
3. On the “Information” page, the Customer must enter his/her contact information. He can opt for an e-mail follow-up by ticking the required box.
4. On the “Delivery” page, the Customer must choose his method of dispatch offered to him.
5. On the “Confirmation” page, the Customer must enter his bank details as well as the billing address. The Customer also has the possibility to enter a promotional code if he holds one.
6. A complete summary of the Order appears. The Customer has the possibility to modify all the elements of the Order before the finalization. The Customer is responsible for any errors relating to the Order, Products and Contact Information.
7. The sale is validly formed when the Customer has confirmed the Order by clicking on the button “Finalize My Order”, that he has accepted the General Conditions of Sale, and that he has made the payment in accordance with the terms chosen by him, subject to the exercise of the right of withdrawal.

The date of validation of the Order corresponds to the date of receipt of the payment in cash of the total price inclusive of the total price inclusive of the total price inclusive of the payment.

Article 5 – Payment prices and arrangements

Unless otherwise stated, the prices in the catalogue are prices included in Euros inclusive of all taxes (TTCs), taking into account the VAT applicable on the day of the order and for any contribution to the processing and shipping costs.

Stylevoiture reserves the right to pass on any change in the VAT rate on the price of the Products or Services. The Seller also reserves the right to change its prices at any time. Nevertheless, the price in the catalogue on the day of the order will be the only one applicable to the Customer.

The Customer may place an order on this Site and may make payment by Bank Card, Bancontact, Apple Pay or Paypal. Payments by bank card are made through secure transactions provided by an online payment platform provider.

This Site does not have access to any data relating to the Client’s means of payment. Payment shall be made directly in the hands of the bank or payment service provider receiving payment from the Customer. In the case of payment by bank transfer, the delivery periods defined in the article “Deliveries” of these GTCs shall not begin to run until the date of actual receipt of the payment by the Seller, the latter being able to prove it by any means. The availability of the Products is indicated on the Site in the description sheet of each Product.

Equipvoice will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. Computerized records will be considered by the parties as evidence of communications, orders, payments and transactions between the parties.

Article 6 – Deliveries

Delivery costs will be indicated to the Customer before any payment. The Site has no geographical delivery limitation, orders can be shipped anywhere in the world. The delivery times indicated at the time of the order are for information purposes and remain dependent on possible delays in postal services or other special cases preventing delivery (demonstrations, bad weather, etc.).

In the case of delivery of a Product outside the territory of the European Union and in the Dom-Tom, the Customer declares himself the importer of the Product and accepts that in such a case the Seller may be physically unable to provide him with accurate information on the total amount of the costs relating to customs duties and formalities or of the import taxes applicable in the country where the delivery of the product is requested.

Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum period of thirty (30) days after the conclusion of the contract with a Consumer Client.

During a delivery in person, the customer may refuse a parcel at the time of delivery if he finds an anomaly concerning the delivery (damage, product missing in relation to the delivery note, damaged parcel, broken products, etc.); any anomaly must then be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer's signature. In order to exercise his right of refusal, the Customer must open the damaged or defective parcel(s) in the presence of the carrier and cause him to take back the damaged goods. When delivery in a mailbox, the customer undertakes to check the parcel immediately and to contact the stylevoiture medium if he finds any anomaly. Failing compliance with these ARQUE requirements, the Customer will not be able to exercise his right of refusal, and the Seller will not be obliged to grant the Client’s request to exercise the right of refusal.

If the Customer's parcel is returned to the Seller by the Post Office or by other postal service providers, the Seller will contact the Customer upon receipt of the return parcel to ask him for the action to be taken on his order. If the Customer has erroneously refused the parcel, he may request the return by paying the postal charges for the new consignment in advance. Postal charges will have to be paid even for orders for which shipping costs were offered at the time of the order.

In the event of a delivery or exchange error (if the right of withdrawal is applicable, i.e. if the Customer is a Consumer and the contract concluded to acquire the Product or Service allows withdrawal), any product to be exchanged or reimbursed must be returned to the Seller in full and in perfect condition. Any defect resulting from a clumsiness or a false manoeuvre of the Customer may not be attributed to the Seller.

Any delay in delivery with respect to the date or time limit indicated to the Consumer Customer at the time of his order or, in the absence of an indication of the date or period of time at the time of the order, more than thirty (30) days from the conclusion of the contract may result in the avoidance of the sale on the initiative of the Consumer Customer, on written request by registered letter with acknowledgement of receipt, if, after having ordered the Seller to carry out the delivery. The Consumer Client shall then be reimbursed, at the latest within fourteen (14) days from the date on which the contract was terminated, of the total sums paid. This clause is not intended to apply if the delay in delivery is due to force majeure.

Special case of a parcel whose tracking number indicates that it is “distributed” but not received in a mailbox: if the Customer finds and informs the Seller that the parcel is not in its mailbox despite the fact that its tracking number indicates that it is “distributed”, the customer service may request additional information and an official document from La Poste responding to its complaint against the corresponding tracking number. The Seller will then make every effort to ensure the satisfaction of the customer by proposing in particular the immediate return of the products at its own expense.

Article 7 – Right of withdrawal and withdrawal form

The Consumer Customer has fourteen (14) working days from the date of receipt of the product of his order for withdrawal. He will be obliged to return any product not suitable for him and to request the exchange or reimbursement without penalty, with the exception of return costs, within fourteen days of receipt by stylevoiture of the claim for reimbursement.

The product must be returned in perfect condition, in blisters and not used. The Consumer Customer can find below a standard withdrawal form for an order placed on the Site, to be sent to stylevoiture. It is understood that the Customer will bear the cost of returning the Product in the event of withdrawal.

It is recommended that the customer return be carried out by a solution allowing tracking of the package. Otherwise, if the returned parcel was not reached at the Seller, it will not be possible to launch an inquiry with the postal services in order to ask them to locate the latter.

The refund will be made using the same means of payment as that chosen by the Customer for the initial transaction, unless the Customer expressly agrees to use another method of payment, and to the extent that the refund does not entail any costs for the Customer.

The Seller also reserves the right to defer reimbursement until receipt of the Product or as long as the Customer has not demonstrated that he has dispatched the Product, if such a demonstration has not taken place previously.

In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be liable.

In accordance with article L121-17 of the Consumer Code, (“Hamon Act”) of June 2014, the Consumer Client can find below a standard withdrawal form for an order placed on the site:

Retraction urration

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of:

YOUR SOCIETY - PRO ADDRESS

I/O (-) hereby notify you/-notify (-) by me/our (-) retraction of the contract relating to the sale of the following goods:

Order number:

Name / First name:

Telephone number:

Email address:

Postal address:

Reason for the claim:

• Exchange (mention of desired product)
• Refund (apply complete RIB with IBAN and BIC mentioned)

Signature of the Client(s) (only in case of notification of this form on paper):

Date:

Send the unnecessary statement.

Article 8 – Guarantee of products

Legal provisions to be reproduced

The legal guarantee of conformity shall apply irrespective of any commercial guarantee granted.

The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code, unless the seller has stipulated that he will not be bound to any guarantee; in the event of implementation of this guarantee, the buyer has the choice between the avoidance of the sale or a reduction in the selling price in accordance with article 1644 of the Civil Code. It has two years from the discovery of the vice.

The postponement, suspension or interruption of the statute of limitations may not have the effect of extending the period of extinctive limitation beyond 20 years from the day of the birth of the right in accordance with article 2232 of the Civil Code.

All articles acquired on this site benefit from the following legal guarantees, as provided for in the Civil Code;

Legal guarantee of conformity

The Seller is obliged to deliver a good in accordance with the contract concluded with the Consumer Client and to respond to defects of conformity existing during the issue of the Product. The guarantee of conformity may be exercised if a defect were to exist on the day the product took possession.

On the other hand, it will be up to the Customer to prove that the defect existed at the time of possession of the Product.

“In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the asset. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost which is clearly disproportionate to the other modality, taking into account the value of the goods or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the procedure not chosen by the buyer.”

Legal guarantee against hidden defects

In the event of non-conformity of a delivered product, it may be returned to the Seller, who will proceed with its exchange. In the event of the inability to exchange the Product (obdered product, out of stock, etc.), the Customer will be reimbursed by cheque or transfer the amount of his order. The costs of the exchange or reimbursement procedure (in particular the cost of returning the Product) are then borne by the Seller.

Article 9 – Liability

The Seller stylevoiture cannot be held liable for the non-performance of the contract concluded due to the occurrence of an event of force majeure. With regard to the Products purchased, the Seller shall not be liable for any consequential damage resulting from the present, loss of operation, loss of profit, damage or expense, which may arise.

The choice and purchase of a Product or Service shall be subject to the sole responsibility of the Customer. The total or partial impossibility of using the Products, in particular on the grounds of incompatibility of the equipment, may not give rise to any compensation, reimbursement or claim liability of the Seller, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal, if applicable, i.e. if the Customer is not a Consumer Client and the contract concluded to acquire the Product.

The Client expressly admits to using the Site at its own risk and under its sole responsibility. In any event, stylevoiture shall under no circumstances be held liable for:

• any direct or indirect damage, in particular as regards loss of profits, loss of profits, loss of customers, of data which may be, inter alia, the use of the Site, or, on the contrary, the impossibility of using it;
• a malfunction, unavailability of access, misuse, incorrect configuration of the client's computer, or the use of a browser little used by the Customer;
• the content of advertisements and other external links or sources accessible by Clients from the Site.

The Seller cannot therefore be held liable if the characteristics of the Products differ from the visuals present on the Site or if the latter are erroneous or incomplete.

Article 10 – Force majeure

Under article 1218 of the Civil Code, events beyond the control of the parties are considered to be cases of force majeure or fortuitous cases, which events beyond the control of the parties, which they could not reasonably have been required to foresee, and which they could not reasonably avoid or overcome, to the extent that their occurrence makes it totally impossible to fulfil the obligations.

The occurrence of force majeure shall automatically suspend the execution of the Order.

Beyond a period of ninety (90) calendar days, if the parties find that the case of force majeure is still ongoing, the Order may be cancelled by one of the parties and the contract of sale terminated. To this end, the most diligent party must send the other a registered letter with acknowledgement of receipt denouncing the said sales contract.

The effective date of termination will be the date of first submission of the mail. In this case, neither of the parties shall be entitled to the award of damages, unless otherwise agreed by both parties

Article 11 – Intellectual property rights

All elements of this Site belong to the Seller or to an authorised third party, or are used by the Seller with the permission of their owners.

All texts, comments, books, illustrations and images, whether visual or sound, reproduced on the Site are protected by copyright, trademark law, image rights and patent law. No one is allowed to reproduce, exploit, rebroadcast or use in any way, even partially, elements of the Site. Any simple or hypertext link is strictly prohibited without the express written consent of the Company. In any case, any link, even if tacitly authorized, must be removed at the request of the Company.

Only the use of the Site for private use, subject to different or more restrictive provisions of the Intellectual Property Code, is permitted.

Any total or partial reproduction of the Company's catalogue is strictly prohibited. Any other use constitutes counterfeiting and is punishable under intellectual property without prior authorisation.

Any reproduction, representation, adaptation of logos, textual, pictographic or video content, without this enumeration being exhaustive, is strictly prohibited and is akin to counterfeiting.

Any Customer who is guilty of counterfeiting would be likely to have his account deleted without notice or compensation and without such deletion constituting damage, without reservation of any subsequent legal proceedings against him, on the initiative of the Seller or his agent.

The trademarks and logos contained in the Site may be registered by stylevoiture, or possibly by one of its partners. Any person who makes their representations, reproductions, interlinkages, broadcasts and rebroadcasts shall be subject to the penalties provided for in articles L.713-2 et seq. of the Intellectual Property Code.

Article 12 – Processing of personal data

1. The Company collects the Client's data:
2. (a) for the purpose of processing and following the Customer's Order on its Site; (and/or)
3. (b) for the purpose of being able to contact you about various events relating to the Company, including in particular the updating of the Products and the management of the customer relationship; (and/or)
4. (c) for the purpose of collecting information enabling us to improve the Site and our Products (including through cookies).

The data collected are processed by the contractual service providers of the Site who are responsible for the packaging and distribution of the Products ordered and by the hosting provider Shopify Inc. whose servers are secured and protected by a firewall.

The data collected shall be kept by the Company only for the time corresponding to the purposes of the collection above and which in any case may not exceed five (5) years.

In accordance with Act No. 2018-493 of 20 June 2018 on the protection of personal data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 known as the General Data Protection Regulation (GDR), the Client has the right to access, modify, rectify, delete or oppose on his data on legitimate grounds.

The Customer can exercise his rights by e-mail to contact-stylevoiture.com.

Article 13 – Comments and other user proposals

If the Customer sends ideas, proposals, or other material, whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), at the request of the Company or not, the Client grants the Company the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and use otherwise and in any media.

The Company is not and should not be required (1) to maintain the confidentiality of the comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to the comments.

The Company may monitor, modify or delete the content it considers, in its sole discretion, to be illegal, offensive, threatening, insulting, defamatory, pornographic, obscene or criminally objectionable, or that infringes any intellectual property or these General Conditions of Sale.

The Client undertakes to write comments that do not violate the rights of third parties, including copyright, trademarks, confidentiality, personality, or other personal or proprietary rights. The Client undertakes not to write in its comments on illegal, defamatory, offensive or obscene content, and that they will not contain any computer viruses or other malware that could affect the operation of the Site or other associated websites. The Customer undertakes not to use a false e-mail address, pretend to be someone else, or to attempt to induce the Company and/or third parties in error as to the origin of its comments.

The Client is fully responsible for its published comments and accuracy. The Company assumes no responsibility and disclaims any commitment to comments published by the Client or third party.

Article 14 – Independence of clauses

If a provision of the GTCs is found to be illegal, invalid or for any other unenforceable reason, then that provision shall be deemed to be divisible in the GTC and shall not affect the validity and applicability of the remaining provisions.

These GTCs replace any prior or contemporary written or oral agreements. The GTCs are not transferable, transferable or sub-licencable by the Client himself.

A printed version of the GTCs and all opinions given in electronic form may be requested in judicial or administrative proceedings relating to the GTC. The parties agree that all correspondence relating to these GTCs shall be in French.

Article 15 – Applicable law and mediation

The General Conditions of Sale are subject to Estonian law.

The Site reserves the right to institute criminal proceedings against any attempt at fraudulent purchase or purchase with a prohibited or opposing bank card, stolen or falsified. In this context, no amicable attempt at conciliation will be accepted.

The fact that a clause in these General Conditions of Sale becomes null and void may not call into question the validity of the other stipulations and does not exempt the Client from the performance of its contractual obligations.

Compensation

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, attorneys, suppliers and employees, from any claim or demand, including reasonable attorneys'fees and legal fees, caused by a third party as a result of or arising out of your use of the website or our products and services, from your breach of your circumstances.

National or cross-border disputes that may arise in connection with the validity, interpretation, performance or non-performance, interruption or termination of this contract may be subject to mediation at the request of the Client.

https://ec.europa.eu/consumers/odr/main/index.cfm?event-main.home.chooseLanguage, an Ombudsman approved by the Commission for the Evaluation and Control of the Consumer Mediation (CECMC), is appointed as Consumer Ombudsman, to facilitate the resolution of disputes between the Society and its Clients, for a period of three (3) years from [01.

The European Commission website describes the mediation process used and allows Clients to file an online request for mediation with supporting documents.

In particular, the dispute may not be examined by the Ombudsman if:

- the Client does not justify having previously attempted to resolve his dispute directly with the Company by means of a written complaint,

- the application is manifestly unfounded or abusive,

- the dispute has been examined before or is currently under consideration by another mediator or court,

- the consumer has lodged his request with the Ombudsman within a period of more than one year from the date of his written complaint to the Company,

- the dispute does not fall within its sphere of competence.

Mediation is free of charge for the Client. If the Client uses, at any stage of mediation, a lawyer, a third party of his choice or an expert to defend him, he will bear the costs alone.

The Ombudsman will not be able to receive any instructions from the parties or be paid on the basis of the result.

Participation in mediation does not exclude the possibility of an appeal to a court. The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions. In the event of a dispute before a judge, jurisdiction shall be conferred on the competent Estonian court.

The Site reserves the right to institute criminal proceedings against any attempt to purchase fraudulently or purchase a prohibited bank card or in opposition to a stolen or falsified cheque. In this context, no amicable attempt at conciliation will be accepted.

The fact that a clause in these General Conditions of Sale becomes null and void may not call into question the validity of the other stipulations and will not exempt the Client from the performance of its contractual obligations.

Guarantee of parts:

The guarantee shall be limited to 30 days following the date of purchase under normal conditions of use and excluding a breakdown caused by an external factor. Under these conditions, the seller undertakes to replace the defective part.

All rights reserved – 01 July 2022

Article 16: SMS policy

SMS policy:

By consenting to SMS marketing of stylevoiture  at the time of payment and by initializing a purchase or subscribing via our subscription tools, you agree to receive recurring SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers and transactional SMS messages, including requests for examination from us, even if your national mobile phone number is registered on a national list. The frequency of the messages varies. Consent is not a condition of purchase.

If you want to unsubscribe from receiving SMS marketing messages and notifications, answer STOP any mobile message sent by us or use the unsubscribe link we have provided to you in one of our messages. You understand and accept that alternative methods of withdrawal, such as the use of alternative words or requests, will not be considered a reasonable means of withdrawal. We do not charge the service, but you are responsible for all costs and charges associated with text messaging imposed by your wireless service provider. Messages and data rates can be applied.

If you have any questions, please send HELP by SMS to the number from which you received the messages. You can also contact us at https://stylevoiture.com/pages/contact or by e-mail at contact-stylevoiture.com for more information.

We have the right to change any telephone number or short code that we use to run the service at any time. You will be warned on these occasions. You agree that not all messages you send to a telephone number or a short code that we have amended, including requests for an STOP or ASSIST, will not be required to honour requests made in those messages.

To the extent permitted by applicable law, you agree that we shall not be liable for the failed, delayed or misdirected delivery of any information sent via the service, for any errors in such information and/or for any action that you may or may not gain confidence in the information or service.

Your right to privacy is important to us. You can consult our privacy policy: https://stylevoiture.com/pages/delivery-and-return-policy to determine how we collect and use your personal information.